Terms & Conditions - Wine Tours

Cancellation & Refund Policy.

ALTERNATIVE CLASSES

Disclaimers: March 16th, 2026 - Final Day for TIWS to cancel if we do not get reach the minimum numbers. Full refund, including deposit.

Cancellations of single-classes are accepted up to 7 business days before the day of the class.  These will be eligible for a credit or full refund.  Requests will only be honoured via email.  Please contact hello@thisiswineschool.com.

Any cancellati

WSET

Big disclaimer, this special rate meansThis will come with the heavy lifting of giving us feebacks. 

Cancellations of confirmed course enrolments and single-classes are accepted up to 14 business days before the start of the course. An administration fee of $50 plus the full cost of the study materials and exam fees will be deducted, and the remainder of the course fee refunded to the payee. Separate WSET exam cancellation/transfer rules apply.

Transfers of a confirmed enrolment to another course or student can be made up to 14 business days before the course start date on payment of a $50 admin fee, plus the cost of any additional study materials, exam fees, that may be applicable. Separate WSET exam cancellation/transfer rules apply.

Should you miss a class, there is no right to substitute course days.

In the event a course must be paused due to force majeure (i.e. COVID-19), This is Wine School reserves the right to postpone the remaining course sessions until restrictions are lifted. If the course must be cancelled by This is Wine School, the paid course fee for the remaining course sessions will be refunded, minus the value of the received study materials.

**Cancellations less than 14 business days before the course start date (or after the course has started) forfeit any refund options. Transfers to a new course are possible for 50% of course tuition**

Course transfers cannot be carried forward more than 1 calendar year.

WSET - Exam Resits

Privacy Policy

This is Wine School collects students’ personal information with their express consent for the sole purposes of providing courses and certification in wine education.

This is Wine School is accountable for the personal information collected in the process of registering and educating students. Consent is obtained at the beginning of every course and as needed. Personal information about students, including course results, activities, health and behaviour, is routinely disclosed to and used by educators and administrators at the school to track academic progress, and identify and provide student support strategies. Accuracy, retention, safeguards and individual access are ensured, as required by law. This is Wine School will only share personal information with the WSET Global for the express purpose of registering students for exams administered by the Wine & Spirit Education Trust.

This is Wine School may take photos and videos of classes and events and use them to promote This is Wine School programmes through mediums such as our website and social media platforms. This media collateral may contain your image or likeness and by attending a class or event hosted by us, you agree to allow us to use and share these materials. This is Wine School also collects data analytics taken from our website for statistical purposes.

Diversity & Equality.

At This is Wine School, we value diversity and inclusion for many of the reasons we value coeducation: equality, social preparation, and variety of thought and discourse. We acknowledge and appreciate our differences in all aspects, including race, ethnicity, religion, gender identity, sexual orientation, and abilities and disabilities, and encourage expression of personal experiences and opinions so that we may better educate, innovate and inspire. We are committed to fostering diverse student and staff communities and to ensuring all students and clients of This is Wine School feel welcome, respected, and empowered to voice their perspective.

We aim to be fully equitable in our student onboarding process, hiring practices, and educational and service partnerships; as such, we seek to enrol, employ and partner with the best talent and those who complement our diverse community of learners. We recognize the barriers that exist within the historical wine trade and are committed to dismantling them through providing excellent and wide-reaching education. Courses at This is Wine School are open to the public. Everyone from the age of 19 is welcome in accordance with the legal drinking age in British Columbia, Canada.

As an equal opportunity and anti-discrimination business, we are committed to offering courses and making accommodations to all students who require them. We have a section on our registration form for students to notify us of their special educational considerations. We welcome students with IEPs (Individual Education Plans) and are happy to work with them in the classroom.

We have adaptable software for the hearing and visually impaired if required for slide interpretation.

WSET - Complaints Procedure.

Should you have an issue with a course you have taken, please submit all correspondence to: Email: hello@thisiswineschool.com (subject line: Complaint)

Note our best effort will be made to keep your complaint confidential and will be handled with true care and consideration. Should the student feel comfortable, issues can be brought to the attention of any staff member, and we will work as a team to secure a resolution prior to entering the formal complaint process. We are committed to resolving any issue and approaching the situation without bias or discrimination.

Formal Process:

If choosing to submit a formal complaint, the complainant is required to:

• bring their complaint, in writing, to This is Wine School’s attention via email to hello@thisiswineschool.com within seven business days of the issue arising.

• please provide the following information:

Once the complaint is received, This is Wine School will:

o Name, address & contact details
o Full description of the complaint
o SupportingInformation
o Description of any previous attempts to resolve the issue; and

o The student’s expected outcome

• Acknowledge any formal complaint received in writing within five business days

• Endeavour to resolve the issue within 2-weeks’ time of the original complaint

• Cooperate fully in any investigation process.

• If the response you received from This is Wine School is still not satisfactory, you may file a complaint with WSET’s quality assurance team about This is Wine School
on qa@wsetglobal.com.

• Should the WSET be involved, the complainant should understand that the timeline of final resolution will deviate from This is Wine School’s internal policy.

Resolution:

• Students will receive a written response on the outcome of their complaint.

• All information gathered during the formal complaint process will be kept strictly confidential. A register of the nature of the complaints along with their outcomes, will be maintained anonymously to continuously improve policies and practices.

WSET - Reasonable Adjustments.

Introduction

WSET and This is Wine School seek to assess all students in a way that puts them at no disadvantage or advantage, over other students.

A reasonable adjustment is any action that helps to reduce the effect of a disability or difficulty that places the student at a substantial disadvantage in the assessment situation. Reasonable adjustments are approved by WSET and put in place before the assessment activity takes place; they constitute an arrangement to give the student access to the qualification. The use of a reasonable adjustment is not considered during the assessment of a student’s work.

Scope of this policy

Reasonable adjustments must not give an unfair advantage over students for whom reasonable adjustments are not being made or affect the reliability and validity of the assessment outcomes as detailed in the applicable Specification.
Reasonable adjustments may involve:

  • Changing standard assessment arrangements, for example, allowing students extra time to complete the assessment activity;

  • Adapting assessment materials, such as providing materials in large text format;

  • Providing access facilitators during the assessment, such as a sign language

    interpreter or reader;

  • Re-organizing the assessment room, such as removal of visual stimuli for an autistic student.

Applying for a reasonable adjustment

This is Wine School must identify at the time of a student’s enrollment any special needs which may require a reasonable adjustment at the time of the examination. This is Wine School must submit a Reasonable Adjustment Application Form to the WSET at least 3 weeks before the examination date in the case of WSET qualifications at Levels 1-3. Supporting evidence must be provided with the completed form.

The specific arrangements for the examination process itself, or for marking, will be agreed upon in each case between This is Wine School Examinations Officer and WSET and will vary according to individual circumstances. Please note that This is Wine School cannot offer reasonable adjustments to any students until this has been agreed with WSET. The request/information for reasonable adjustment must be submitted 5 weeks in advance of and exam. Supporting information will be passed to WSET and handled in accordance with their data privacy policy.

Students and their advisors should be aware that it is not appropriate to make requests for

reasonable adjustments where the student’s difficulty directly affects performance in the attributes that are the focus of the assessment. Note that the WSET cannot agree to reasonable adjustments where your particular difficulty directly affects performance necessary to complete the assessment outcomes

This is Wine School will keep records of all reasonable adjustment applications.